CRM – Host Management & Promotions

CRM – Host Management & Promotions

Loyalty - An achievable Target for your Customers

The CRM - Host Management & Promotions module aims to support the relationship “casino-to-customer” based on data related to the customer’s activity.
The CRM module processes the total of available information so that the customer is served in the better way possible and has the feeling of being unique.
Based on knowledge acquired from data processed by the CRM module, the casino will be able to issue coupons, free benefits, and to behave overall in a personalized way to his customers.
In parallel, the casino will have the capability to plan promotion actions (discounts, coupons, visitors groups, benefits etc) and to monitor their effectiveness in real time on basic dimensions (customer, time, cost, income, profit).
Member Management

Member Management

Satisfaction-Trust-Positivity-Control-Loyalty-Commitment-Feeling-Experience

The Member Management module covers the need for member entrance control (either imposed by regulatory body or desired by casino management). It allows registration of player data in an easy and quick way, issuance of member card and (if needed) tickets for entrance/activities within the casino.
Tables Management

Tables Management

Track-Know-Plan-Reward-Profit

The Table Management module aims to cover all aspects of managing and monitoring of live games within a casino, based on the particular procedures and regulations imposed by regulatory body or desired by casino management.
Players’ Tracking & Junket Management

Players’ Tracking & Junket Management

Track Selectively – Track Smart – Track with CMS

The Player Tracking & Junket Management (PTJM) module aims to the creation to a complete members playing profile (visits, play time, average bet, theoretical and actual win/loss, etc), combined with relative expenses made for that member (transportation, accommodation, food, liqueur, cigars etc) for a comprehensive evaluation of each member.
Cage Management

Cage Management

Cage movements – stop gambling with cage, Start Acting

The Cage Management module covers the monitoring of all monetary (cash, chips, credit, etc.) related transactions within a gaming venue in a fully parametrical approach that allows adaptation to specific operating procedures.
CMS Mobile

CMS Mobile

Real Time Gaming Info Anywhere

Logismos CMS mobile application is a powerful tool in the hands of casino managers and hosts that provides real time gaming info, on a mobile phone or a tablet. No matter if you are in the casino or not, you can still have real time info and take decisions.
CMS Kiosk

CMS Kiosk

Loyalty & info Kiosk Application – Power at your fingers

Logismos CMS Kiosk is a multilingual interactive Loyalty and Information application that delivers an easy and exciting way to improve customer service.
It saves you a large amount of time & money combining host, reception, attendant and guest services functionalities, reducing queues at service desks.
Its self-explanatory interface, specially designed based on ATM operation principles, minimizes the customer service cycle time. Additionally, all basic modules operation is done by tapping only on the screen, reducing time and errors.
Furthermore, you won’t have to redeploy any new additional software or promotions since L-Kiosk is part of Logismos CMS and fully interacts with the existing data.
The application can operate with almost any touch screen of the market of any resolution ratio (since the interface automatically resizes) along with a wide range of peripherals, including card readers, printers and more.
Surveillance Management

Surveillance Management

Keep an eye on your business

The Surveillance Management module aims to support the procedures of the players Surveillance section of a casino.
The casino must have the means to control individuals entering its premises in order to deny access to individuals with illegal behavior record, and have immediate notification on specific events within the casino premises, such as transfer of significant amounts of money, large bets by customers, so that the casino is in a position to control and document non acceptable behaviors.
Business Intelligence Management

Business Intelligence Management

Create on your own powerful & meaningful Ad Hoc Reports

The Business Intelligence module aims to support the top management of the casino into correct decision making based on a multidimensional analysis of business data.
The module exploits state of the art information technologies to support Business Intelligence functionality in an integrated casino operation. The infrastructure (Data Warehouse, Data Marts) allows obtaining data from all other modules of Logismos CMS application, Data Cleansing, Data Integration and Data Transformation to useful business information. Information which can be analyzed in many different levels of detail and draw useful conclusions which will lead the casino into obtaining desirable and valuable knowledge, which forms the basis for sound and timely decisions.