The Surveillance Management module aims to support the procedures of the players Surveillance section of a casino.
The casino must have the means to control individuals entering its premises in order to deny access to individuals with illegal behavior record, and have immediate notification on specific events within the casino premises, such as transfer of significant amounts of money, large bets by customers, so that the casino is in a position to control and document non acceptable behaviors.
The Surveillance module covers the following basic functions:
a. Management of database for customers to whom access to the casino is denied.
b. Immediate notification on specific incidents within the casino premises.
c. Management and documentation of incidents related to inappropriate behavior of customers and casino employees.
The Surveillance module communicates and receives data from other modules like Member Management, Table Management, Slot Management, Cage Management and Player Tracking. Data processed by the CRM module are also available to the Business Intelligence module for further use in business decision making.
More analytically, functions supported by the Surveillance Management module include:
• Capability to manage customer’s lists, to whom access to the casino is denied (black list management). Capability to manage the various reasons for access barring and time frame in which the barring is in effect.
• Capability for multiple classifications of individuals included in the black lists. As an example, reason for inclusion in the black list, behavior category, methodology followed (i.e. alone or with collaborators), country of origin, etc.
• Capability for automated input of black lists from external systems. As an example, automated input into the system of black lists available from international organizations.
• Capability for “clever” matching of new customers during the registration process with individuals included in the black lists. Matching is done very fast for not being noticed by the customers. The matching should also take into consideration a combination of customer’s personal data (i.e. name, date of birth, country of origin) which are difficult to alter when new identification documents are issued (ID, passport, etc).
• Capability to designate different procedures to treat incidents of access attempts by black list individuals depending on barring reasons. As an example, automated notification of Surveillance only - without notifying the entrance personnel, or notification of both, etc.
• Capability to support self-barring procedure, requested by the player himself or a member of his immediate family environment for barring entrance to the casino for a specific time period.
• Capability to exploit data from Player Tracking and Junket Management modules for the support of “Responsible Gaming” (i.e. not allow entrance more than 10 times within a month).
• Capability to manage barring records, such as individuals to whom barring has been imposed for a particular time period or individuals for whom barring will be lifted after a particular time period.
• Capability for automated notification of Surveillance department for specific incidents within the casino premises, on which surveillance staff should focus their attention. Such incidents could be transactions at cash desks exceeding specified amount, transactions at cash desks of specified type (i.e. jackpot payment), chip transfer from cash desks to tables, high value players bets, abnormal tables performance (i.e. very high win or loss).
• Capability to manage and document incidents within the responsibility of the Surveillance department related to inappropriate behavior of customers and casino employees. Capability to connect electronic files (documents, photos, sound, and video) related to the incident.